Return Policy

We are confident you will love everything you order from mastihashop. Should you be less than happy with anything you've ordered, please return it to mastihashop within 30 days of receiving the item. We do not provide pre-paid return labels and recommend using a tracking method, such as UPS or Parcel Post, for shipping the return.

Keep your shipping receipt in order to track the package. Remember to insure it for full value.

Please note that all components of a gift set/box must be returned for a refund to be issued.

We regret that shipping and handling charges are non-refundable. Shipping and handling charges will be applied to all exchange orders. If a product is damaged or defective, its replacement will be shipped free of charge. We do not refund food items that are returned opened and are not spoiled or somehow, moldy, damaged, etc.

Address for returns:

Mshop LLC -mastihashop
23 Warren Street
LL2 - basement 10C3
New York, NY 10007
ATTN: Returns

Solution Graphics

Get the latest on new products and mastihashop events.

Ένωση Μαστιχοπαραγωγών Χίου